Chile’s SERNAC Receives Over 1,000 Complaints About Madonna

After Madonna’s performance in the rain in Santiago started late and finished early, angry customers took their issues to SERNAC, Chile’s customer rights body. Tickets to the concert were the most expensive ever in Chile.

SANTIAGO — Madonna’s angry rant at smoking fans during sound check has captured the world’s attention. The “Queen of Pop” blasted the fans when the smell of cigarette smoke wafted onto the stage, threatening to cancel the concert.

As of Friday, 1,200 people had made complaints to SERNAC (Servicio Nacional de Consumidor), Chile’s National Consumer Service Body.

SERNAC received over 1,000 complaints after Madonna’s performance in Chile. Photo: Entel via Twitpic

In a statement, SERNAC Director Juan José Ossa said, “Consumers are going to these type of events to have a good time. There is a great frustration when the promises of the promoters are not fulfilled.”

The director added, “We are going to continue to monitor this case and take every action that the law allows to protect the consumer.”

Fan outrage against “Madge” has made headlines around the world. Aside from the late start and early finish, ticket holders also had to struggle against pouring rain.

Under the Consumer Act, any performance must meet the conditions stated on the ticket, with consumers having the right to be compensated the full price of the ticket, including service charge if conditions are not complied with.

British Ambassador Jon Benjamin claimed on his Twitter account that when Elton John arrives to play in Chile, “He will begin on time and play with respect for his public.”